Privacy policy

DRAFT for review. Items marked [to confirm] need confirmation before this policy is published.

Who we are

Wescana Pharmacy Delta (103B-6935 120 Street, Delta, BC V4E 2A8) is a community pharmacy licensed in British Columbia. We follow British Columbia’s Personal Information Protection Act (PIPA) and our professional duties of confidentiality.

Privacy Officer

Questions, requests and complaints about privacy can be directed to: Privacy Officer, Wescana Pharmacy Delta, 103B-6935 120 Street, Delta, BC V4E 2A8 · Phone 604-591-7453.

What we collect through this website

When you use a form on this website (for example to send a prescription, request a refill or book an appointment) we collect only the information the form asks for, such as your name, date of birth, Personal Health Number, phone number, address, prescription details and any photo you choose to attach.

How it is handled: your submission is sent directly over an encrypted connection to our pharmacy software. It is not stored on our web host, written to website logs, or shared with analytics or advertising services. Our staff receive a notice that a request has arrived, without any of your health information in it.

Why we collect it

We use your information to prepare and dispense your medication, provide the service you requested, contact you about it, and meet our legal and professional record-keeping duties. We do not sell personal information or use it for marketing.

Service providers and where information is processed

• Cloudflare, Inc. hosts this website and protects it from spam and attacks. Your request passes through Cloudflare’s network, which may process it outside Canada, but Cloudflare does not keep the contents of your form.
• Applied Robotics Inc. (our pharmacy software provider) receives your submission and stores it in our pharmacy system. [to confirm: location of storage]

Cookies and tracking

This website does not use advertising or tracking cookies. [to confirm if analytics are added later]

Security

We use encrypted connections, spam and abuse protection, and access controls to protect your information, and we limit access to staff who need it.

Your rights

You may ask to see or correct the personal information we hold about you, or ask questions about how it is used, by contacting our Privacy Officer. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

Retention

Pharmacy records are kept for the periods required by law and by the College of Pharmacists of British Columbia, then securely destroyed.

Last updated: [to confirm]